No broadband connection

adamdavenport — Wed, 22 Oct 2025 08:26:43 GMT

My broadband is not working. However all tests says its fine

Re: No broadband connection

Daniel0210 — Wed, 22 Oct 2025 08:27:26 GMT

@adamdavenport
You can use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

wfh: Remember Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No broadband connection

adamdavenport — Wed, 22 Oct 2025 09:22:41 GMT

hey sorry, i didnt give much detail i thought i was going through to chat, engineer is booked in. had a company called GNS laying new fibre cables, but apparently thats all they are doing, and not touching connections. however it went off while they were here. but will wait and see what engineer says

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No broadband connection

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