topic Re: Internet gone down again in Broadband

Internet gone down again

ChrisWatson92 — Tue, 21 Oct 2025 23:13:53 GMT

We keep having problems with our internet. It's gone off at 12am, and when I check Mysky ap and do a signal check it says everything is ok and the connection is good. The internet is constantly cutting off.

Re: Internet gone down again

Knottster231 — Tue, 21 Oct 2025 23:15:10 GMT

Same here mate!

Re: Internet gone down again

Vixxxxxx — Tue, 21 Oct 2025 23:15:14 GMT

Exactly the same my sky has been on and off all night and it says it's working

Re: Internet gone down again

Sihyams — Tue, 21 Oct 2025 23:29:53 GMT

Im having the same issue right now, tried rebooting everything but it not changed anything. I had these problems with virgin, thats why i changed. Starting to think i should have stayed with VM.

Re: Internet gone down again

caesarome — Wed, 22 Oct 2025 04:48:34 GMT

@Sihyams @ChrisWatson92 @Vixxxxxx @Knottster231

When it is down after midnight It could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet gone down again

ChrisWatson92 — Wed, 22 Oct 2025 09:26:50 GMT

The issue I have with this is I don't appear to be informed (checked emails and can't see anything) of this update - we have a child under 2 and her baby camera connects to the baby monitor over the WiFi, meaning we had no safe way of keeping an eye on our child other than actually sleeping in the same room as them which we had to do - and I was still awake doing work when it went off, so it also affects my liveleyhood - if they informed us when it was going to take place we could make adjustments, but when it's randomly sprang on us - it's very frustrating.

Re: Internet gone down again

caesarome — Wed, 22 Oct 2025 09:30:02 GMT

@ChrisWatson92

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Internet gone down again

JimM1 — Wed, 22 Oct 2025 09:55:14 GMT

@ChrisWatson92 It's the nature off the connection, and you will never be informed, domestic service supplied and can happen at anytime and for just about any reason!