https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5121968#M526640 The Internet keeps on droppingout can even watch any films on tv there keeps on being an orange light with 2 green lights or just 1 solid red light Tue, 21 Oct 2025 20:19:23 GMT Craig-- 2025-10-21T20:19:23Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5121968#M526640 The Internet keeps on droppingout can even watch any films on tv there keeps on being an orange light with 2 green lights or just 1 solid red light Tue, 21 Oct 2025 20:19:23 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5121968#M526640 Craig-- 2025-10-21T20:19:23Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5121989#M526648 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4512808">@Craig--</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 21 Oct 2025 20:50:43 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5121989#M526648 caesarome 2025-10-21T20:50:43Z