topic Re: Don’t have a ONT in Broadband

Don’t have a ONT

Josh0897 — Tue, 21 Oct 2025 19:18:33 GMT

I just moved into this house and the previous owner took the ONT box..I think. Some of the cables are there but not the white box and I'm meant to be getting full fibre tomorrow. If anyone can help it would be amazing 🙂

Re: Don’t have a ONT

JimM1 — Tue, 21 Oct 2025 19:22:32 GMT

@Josh0897 You are going to have the failed install when you get the sky Hub to connect, once the activation day is over at midnight off that day then call sky and report the previous owners removed the ONT and they will organise OR to replace via an appointment that is available to be done! Sky are 8am to 8pm but it is a call that is required to do it all!

Re: Don’t have a ONT

Emilylouise1 — Tue, 21 Oct 2025 20:26:15 GMT

Do you know which number to call them on please as I have the same issue. They sent me a text saying they have detected I don't have an ONT so to book an engineer visit but there is no option to do that?

Re: Don’t have a ONT

JimM1 — Tue, 21 Oct 2025 21:03:32 GMT

@Emilylouise1 It's too late now but tomorrow 8am to 8pm is the sky times, see the link below, goto post 4, click on that link then scroll down and click on call us, the number will appear for you to use, you will only see the number once sky opens up in the morning...

https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372