topic Re: Terrible broadband in Broadband

Terrible broadband

Blackwater05 — Tue, 21 Oct 2025 18:50:38 GMT

We were with Sky for over 20 years and moved to ee 6 months ago as you couldn't compete with their price for broadband. We have returned to you as didn't feel we broadband was very good and now ours is terrible, worse than we had with ee

Re: Terrible broadband

JimM1 — Tue, 21 Oct 2025 19:18:22 GMT

@Blackwater05 Since your return what sky Hub are you now using! Did the same EE Smarthub+ quit EE In march after the Mid Feb FW update rendered the EE Router as a piece off bad word, but did insist on the SR203 Sky Broadband Hub on return, had enough of that you need an app to do anything!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Terrible broadband

Blackwater05 — Tue, 21 Oct 2025 19:24:22 GMT

Thank you for your reply! I have no idea what hub I am using. I'll will check. It is dropping out constantly when I'm trying to watch tv. So frustrating.

Re: Terrible broadband

JimM1 — Tue, 21 Oct 2025 19:26:46 GMT

@Blackwater05 Another link for you also then.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start