No internet

Thedodds18 — Tue, 21 Oct 2025 09:19:28 GMT

We have had no internet sins last Wednesday (15/10/25) but it's saying we do have it on the app. It keeps coming and going.. we are away this week but now have no sky protect as a result... nothing is working .. my neighbour also had this issue but she called and got it resolved. We thought it was resolved as it said on the app we had Internet and it looks good but we clearly haven't🤷🏼‍♀️I work from home and I'm back on Friday 24th, please help I need my Internet back on by Friday and I also want reimbursing considering it's been off for over a week now

Re: No internet

GD1 — Tue, 21 Oct 2025 14:32:51 GMT

@Thedodds18 You're not contacting Sky customer services, unless you report a fault which you haven't done by posting here Sky won't know there is one, if you're not at home other than your Sky protect devices being offline how do you knwo your broadband is?

Your cameras seem to be live if thats the case then your broadband can't be down.

You will need to run a broadband test when you get home, but it's more likely your protect devices have not reconnected rather than your broadband being down.

Also to note working from home gives your service no greater priority than any other customer.

Once you report a fault the SLA is 2 working days to fix it, you can't specify dates.

You won't get a reimbursement, if there is a fault still after 2 working days of being reported you may be entitled to Automatic Compensation as per here Sky Broadband & Talk Automatic Compensation | Sky Help | Sky.com | Sky Help | Sky.com

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