https://helpforum.sky.com/t5/Broadband/engineer-appointment-not-honoured/m-p/5121171#M526491 <P>Today I had scheduled an appointment for establishing my sky connection, in my new home, after I moved recently.<BR />The engineer never came.<BR />Moreover, the chat feature is permanently offline and the phone call feature is also always too busy and the automated message says to go online...<BR />How can I speak to someone and get things arranged?</P> Mon, 20 Oct 2025 22:38:49 GMT Esianos 2025-10-20T22:38:49Z https://helpforum.sky.com/t5/Broadband/engineer-appointment-not-honoured/m-p/5121171#M526491 <P>Today I had scheduled an appointment for establishing my sky connection, in my new home, after I moved recently.<BR />The engineer never came.<BR />Moreover, the chat feature is permanently offline and the phone call feature is also always too busy and the automated message says to go online...<BR />How can I speak to someone and get things arranged?</P> Mon, 20 Oct 2025 22:38:49 GMT https://helpforum.sky.com/t5/Broadband/engineer-appointment-not-honoured/m-p/5121171#M526491 Esianos 2025-10-20T22:38:49Z https://helpforum.sky.com/t5/Broadband/engineer-appointment-not-honoured/m-p/5121193#M526496 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4511871">@Esianos</a>&nbsp;</P> <P>Contact Sky in the morning when the lines reopen as by that time they'll have hopefully received an update from Openreach / City Fibre.&nbsp;<BR /><BR />The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……<BR /><BR />🟩 <STRONG><span class="lia-unicode-emoji" title=":telephone_receiver:">📞</span> Customer Services</STRONG> by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.<BR /><BR />All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent. <BR /><BR />🟩 <STRONG>online help </STRONG>via this link <BR /><A href="https://www.sky.com/help" target="_blank">https://www.sky.com/help</A> <BR />If necessary a number may be visible at the end of the correct help flow. <BR /><BR />🟩 <STRONG>Sky Assistant</STRONG> <span class="lia-unicode-emoji" title=":speech_balloon:">💬</span> should also be available via <BR /><A href="https://www.sky.com/help" target="_blank">https://www.sky.com/help</A> <BR />for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues. <BR /><BR />🟩 <STRONG>Social Media</STRONG> You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).<BR /><BR />🟨<STRONG>Note ~ ROI customers </STRONG>If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.<BR /><BR /></P> Tue, 21 Oct 2025 03:41:07 GMT https://helpforum.sky.com/t5/Broadband/engineer-appointment-not-honoured/m-p/5121193#M526496 Daniel0210 2025-10-21T03:41:07Z