No wifi

Lisawelsh75 — Mon, 20 Oct 2025 18:51:30 GMT

We have no WiFi in our property

Re: No wifi

Daniel0210 — Mon, 20 Oct 2025 19:03:58 GMT

@Lisawelsh75
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

You can use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

wfh: Remember Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No wifi

Skybd3uz — Mon, 20 Oct 2025 19:53:53 GMT

We got no WiFi

Re: No wifi

Daniel0210 — Mon, 20 Oct 2025 20:00:23 GMT

@Skybd3uz

Have you read the reply immediately above your post?

topic Re: No wifi in Broadband

No wifi

Re: No wifi

Re: No wifi

Re: No wifi