topic Re: WiFi extender in Broadband

WiFi extender

Caz104 — Mon, 03 Mar 2025 09:05:25 GMT

Hi, does anyone know how I request a wifi extender from Sky please?

Re: WiFi extender

Lisa-P1987 — Tue, 04 Mar 2025 08:56:10 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi extender

shoetal — Tue, 18 Mar 2025 16:21:33 GMT

I am also trying to see how i can get a wifi extender but struggling to find on the website thanks

Re: WiFi extender

Caz104 — Fri, 21 Mar 2025 06:13:15 GMT

Hi, unfortunately I was advised you can only get one by agreeing to an increased monthly fee and by subscribing to WiFi max.

Re: WiFi extender

Chrisee — Fri, 21 Mar 2025 07:59:15 GMT

@Caz104 that is correct Sky only provide extenders to customers who pay extra for WiFi Max see https://www.sky.com/help/articles/sky-wifi-max

Re: WiFi extender

Seankm88 — Mon, 20 Oct 2025 19:11:52 GMT

So what was the answer? I have black spots in my home, just upgraded to Sky Max and it's still the same.. how do I get an extender from Sky?

Re: WiFi extender

Caz104 — Mon, 20 Oct 2025 19:31:03 GMT

Sky will only supply them if you increase your subscription costs I'm afraid. I wasn't prepared to do this so purchased a mesh system instead. It's worked perfectly since then, but sadly Sky weren't interested in helping without an increase in monthly costs.

Re: WiFi extender

Caz104 — Mon, 20 Oct 2025 19:33:06 GMT

Just read you actually have max, so they may help you with extenders. You need to speak to customer service.

Re: WiFi extender

PClifford — Wed, 29 Oct 2025 18:10:38 GMT

How can I get a WiFi extender sky q box dropping connection to sky mini box since sky Q box moved

Re: WiFi extender

JimM1 — Wed, 29 Oct 2025 20:48:27 GMT

@PClifford Take a look at the link below and say what sky hub you have from the pictures you see! 2nd one is about the matching booster's!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: WiFi extender

PClifford — Thu, 30 Oct 2025 15:55:07 GMT

Thanks 👍🏻

Re: WiFi extender

Nooshybabe — Fri, 09 Jan 2026 22:33:35 GMT

Hello can you help me to get a WiFi extender from sky the signal in my rooms awful

Re: WiFi extender

JimM1 — Fri, 09 Jan 2026 22:37:20 GMT

@Nooshybabe That is a call to sky, 8am to 8pm dial 150 from your landline, info linked below and would advise you take time to read it!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

Re: WiFi extender

JamesE1986 — Thu, 23 Apr 2026 18:58:09 GMT

My WiFi extender seems to have stopped working?..there is no light on it at all now. Does anybody know what the issue will be here?