topic Re: Broadband Signal in Broadband

Broadband Signal

Sharon207 — Mon, 20 Oct 2025 16:34:40 GMT

My house alarm will not connect to the WiFi. Our engineer says our WiFi is not transmitting the 2.4 mhz only the mhz level so there may be a problem with the router ?

Re: Broadband Signal

Chrisee — Mon, 20 Oct 2025 16:47:41 GMT

@Sharon207 yourcSky hub is transmitting a 2.4GHz signal but it is part of a dualband SSID which some kit with basic wifi cards cannot connect to. If you have a black Sky hub you can split the two bands see Split Sky WiFi bands

However the newer white hubs cannot do thst so the procedure is to turn off tge 5GHz signal for a few ninutes connect the alarm then turn the 5GHz band back on. The settings are in the My Sky app.

Re: Broadband Signal

JimM1 — Mon, 20 Oct 2025 18:45:49 GMT

@Sharon207 Also the sky Max help if you do need it linked below.

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a