topic Re: Support phone number for broadband in Broadband

Support phone number for broadband

Dennis1974 — Mon, 08 Apr 2024 15:14:53 GMT

Unbelievable cannot find number to talk to engineer. Run speed tests and says speed is fine when in reality it's the upload speed is garbage. Takes 15minutes to upload a photo. Use my mobile Internet and it's immediate. Can someone give me number I can call been hours going in circles trying to find number. I'm ccie qualified network engineer problem is from hub and beyond.

Re: Support phone number for broadband

Daniel0210 — Mon, 08 Apr 2024 15:28:44 GMT

@Dennis1974
You can call Sky Customer Services (not an engineer) free by dialling 150 from your Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

Re: Support phone number for broadband

marko1988 — Mon, 16 Sep 2024 07:10:34 GMT

Sky seem to have gotten wise to this, when I select need more help is just opens a blank page https://www.sky.com/help/home.

Why are they so bad at customer services? I get the need to automated virtual assistants but when these and the online guides don't work it should be easy to contack a human agent!!!

Re: Support phone number for broadband

Chrisee — Mon, 16 Sep 2024 07:26:52 GMT

@marko1988 Sky have several thousand customer service agents taking calls from 8am to 9pm 365 days a year. If you call in and dont accept offers of texts etc from the bot you should be put through but with in excess of 11 million UK customers the wait times can be quite long.

Re: Support phone number for broadband

marko1988 — Mon, 16 Sep 2024 08:34:24 GMT

Understand that, so they should either invest in improving the virtual agent service or employ more people in their contact centres. With 11+ million subscribers in the UK, I'm sure their profit margin can take the hit and they would still be making big numbers.

Re: Support phone number for broadband

Daniel0210 — Mon, 16 Sep 2024 08:56:51 GMT

@marko1988 wrote:

Sky seem to have gotten wise to this, when I select need more help is just opens a blank page https://www.sky.com/help/home.

@marko1988

That link works for me and clicking on the 'need more help' provides the usual 0333 number for UK customers.

Re: Support phone number for broadband

Sky22 — Wed, 04 Jun 2025 06:28:06 GMT

I have no internet it says and cant find phone numbers

Re: Support phone number for broadband

Daniel0210 — Wed, 04 Jun 2025 06:50:17 GMT

@Sky22 wrote:

cant find phone numbers

@Sky22

See post 2 above.

Re: Support phone number for broadband

Feather — Tue, 07 Oct 2025 12:08:51 GMT

None of this works ... worst company and bad idea to move

Re: Support phone number for broadband

Daniel0210 — Tue, 07 Oct 2025 12:11:05 GMT

@Feather

You've added to a thread from 18 months ago when the post marked correctly as the answer was applicable.

These are the current methods for contacting Sky (and depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: Support phone number for broadband

MikeyG.Dj — Mon, 20 Oct 2025 08:19:42 GMT

why did you not provide the phone number why say 033 number

why not provide a list of contact numbers, you are so bad at customer service

Re: Support phone number for broadband

JimM1 — Mon, 20 Oct 2025 08:24:50 GMT

@MikeyG.Dj The sky support number is NOT allowed to be published on the Forum, by far the easiest is dial 150 from either a connected landline phone or a sky mobile, that gets you to sky once you fight the automated bot!

Re: Support phone number for broadband

Daniel0210 — Mon, 20 Oct 2025 08:48:08 GMT

@MikeyG.Dj

Because, as stated above

@Daniel0210 wrote:

@Feather

… The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

Remember that this is a customer ➡️ customer discussion forum where we try to help other Sky customers. You aren’t speaking to Sky staff by posting on here.

Re: Support phone number for broadband

MikeyG.Dj — Mon, 20 Oct 2025 08:48:52 GMT

well publish them on your website so users can get access to them, e.g help with braodband call xxxxxxxxxx or chat with bot or email sky

dont make it hard

Re: Support phone number for broadband

Daniel0210 — Mon, 20 Oct 2025 08:52:21 GMT

@MikeyG.Dj wrote:

well publish them on your website so users can get access to them, e.g help with braodband call xxxxxxxxxx or chat with bot or email sky

dont make it hard

@MikeyG.Dj

Not our website. You don't appear to have fully read the reply. We are customers here like you. Also Sky don't use email for general communication.

Re: Support phone number for broadband

MikeyG.Dj — Mon, 20 Oct 2025 13:07:38 GMT

My bad, I thought you were a sky employee. It's just frustrating they make it so hard to get in touch

Re: Support phone number for broadband

JimM1 — Mon, 20 Oct 2025 14:52:11 GMT

@MikeyG.Dj The name shown for any reply will have Sky Employee attached to the side of it when they are Employed by SKY!

Re: Support phone number for broadband

mscarlyon — Wed, 17 Dec 2025 20:32:07 GMT

An update as of December 2025. For anyone searching for a customer service number having tried everything else it seems they are no longer providing a phone support number in this location. When you scroll down as suggested this is what I got:

Need more help?

Did you know that using our online help guides is the fastest way to solve most issues?

Even if you need to speak to us, by following our guides first, you’ll resolve your issue much faster than if you'd called us to ask for help.

Our online guides are the quickest and easiest way to get help for all your Sky products – just select what you need help with from the list below to get started.

Then there's the usual list of links to services and bam you're back on the merry go round, no 0333 number in sight. If there's a new way to find it please let us know!

Re: Support phone number for broadband

JimM1 — Wed, 17 Dec 2025 20:40:47 GMT

@mscarlyon Dial 150 from your landline phone, also the same if you happen to have a sky mobile!

Re: Support phone number for broadband

Daniel0210 — Wed, 17 Dec 2025 20:42:25 GMT

@mscarlyon
It has been a while since this thread was started. These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.