topic Re: Can’t complete home move request, engineer appointment too late in Broadband

Can’t complete home move request, engineer appointment too late

roro0206 — Mon, 20 Oct 2025 09:17:25 GMT

Hi, I really need some help with my Sky broadband home move.

I’m moving to a new address on 1st November, but the earliest engineer appointment I can get is 1st December — that’s a whole month without broadband.

I also tried to submit the home move request online, but it won’t go through successfully.

Can someone please help me arrange an earlier installation date or check what’s going wrong with my move request?

Thank you so much!

Re: Can’t complete home move request, engineer appointment too late

caesarome — Mon, 20 Oct 2025 09:19:05 GMT

@roro0206

As we are customers here you will have to contact Sky about this so under “Need more help” at the bottom of this page might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Can’t complete home move request, engineer appointment too late

Daniel0210 — Mon, 20 Oct 2025 09:21:47 GMT

@roro0206

You need to call Sky if the Home Move online process isn't working properly. Unfortunately the installation date provided is usually the earliest date available. Openreach need at least 14 days notice.