https://helpforum.sky.com/t5/Broadband/Connecting-new-leads/m-p/5120027#M526142 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4510571">@Karen272</a>&nbsp;Your mum may just have got the Full Set off leads applied and sent so she has them all, more than likely that is the case especially if nothing is happening or changing in the package!</P><P>&nbsp;</P><P>Nothing to do with dialing 999 etc!</P><P>&nbsp;</P><P>Where is the connection currently for the <STRONG>hub</STRONG> and the<STRONG> phone</STRONG> you are using!</P> Sun, 19 Oct 2025 20:49:37 GMT JimM1 2025-10-19T20:49:37Z https://helpforum.sky.com/t5/Broadband/Connecting-new-leads/m-p/5120012#M526140 <P>Hi, my mum got new leads in the post when she renewed her contract. I think they are for the change that allows you to phone 999 if the power is off. The leads fit but the phone won't work, any ideas?</P> Sun, 19 Oct 2025 20:36:40 GMT https://helpforum.sky.com/t5/Broadband/Connecting-new-leads/m-p/5120012#M526140 Karen272 2025-10-19T20:36:40Z https://helpforum.sky.com/t5/Broadband/Connecting-new-leads/m-p/5120027#M526142 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4510571">@Karen272</a>&nbsp;Your mum may just have got the Full Set off leads applied and sent so she has them all, more than likely that is the case especially if nothing is happening or changing in the package!</P><P>&nbsp;</P><P>Nothing to do with dialing 999 etc!</P><P>&nbsp;</P><P>Where is the connection currently for the <STRONG>hub</STRONG> and the<STRONG> phone</STRONG> you are using!</P> Sun, 19 Oct 2025 20:49:37 GMT https://helpforum.sky.com/t5/Broadband/Connecting-new-leads/m-p/5120027#M526142 JimM1 2025-10-19T20:49:37Z