topic Re: Internet down in Broadband

Internet down

Em18 — Sat, 25 Jan 2025 15:39:27 GMT

Not internet

Re: Internet down

Fernshaw — Sat, 25 Jan 2025 15:42:33 GMT

Me to. And really struggling to get any useful assistance from Sky. .

Re: Internet down

Daniel0210 — Sat, 25 Jan 2025 15:46:59 GMT

@Em18 @Fernshaw
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
The lines will be particularly busy at present due to the damage and disruption caused by Storm Éowyn.

Re: Internet down

Fernshaw — Sat, 25 Jan 2025 15:50:43 GMT

Thanks, tried all that to no avail. I don't have any talk so what's the contact number if not 150?

Re: Internet down

Daniel0210 — Sat, 25 Jan 2025 15:58:54 GMT

@Fernshaw
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link which will lead to contact details which will hopefully include a phone number (but doesn't always)
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Any calls to Sky will initially be automated which may try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Alternative means of contact are:
(a) through the Sky Virtual Assistant on the same page - depending on your query, which can connect you with a live agent virtually if necessary or provide you with the contact number or
(b) via Skys social media sites (the links are at the bottom of this page).

The lines will be particularly busy at present due to the damage and disruption caused by Storm Éowyn.

Re: Internet down

Em18 — Sat, 25 Jan 2025 15:59:05 GMT

Same!! Not getting anywhere

Re: Internet down

Kaitlen — Sat, 08 Feb 2025 01:09:02 GMT

Ive tries

Re: Internet down

Daniel0210 — Sat, 08 Feb 2025 05:50:48 GMT

@Kaitlen wrote:

Ive tries

@Kaitlen

Sorry, that makes no sense.

Re: Internet down

Paulplay0412 — Mon, 16 Jun 2025 08:38:22 GMT

It's probably a sign telling me to get my [removed] to bed! But I've had a tough week and was have a good movie fest with a beer, [Removed] so won't sleep anyway 🤣

Moderator notes: Removed foul langague

Re: Internet down

Lindsayweb — Sun, 19 Oct 2025 20:24:11 GMT

Is the Internet down jn the sr4 area? Says everything connected but cant get nothing on

Re: Internet down

JimM1 — Sun, 19 Oct 2025 20:44:53 GMT

@Lindsayweb The service checker may show you but it does take time for it to update and work out if an area fault is present, the hub lights get it right!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker