Broadband not working

Rory_d — Sat, 18 Oct 2025 23:56:04 GMT

Broadband not working, mysky saying there's no issues on the line or my area.

hub is showing amber on internet and voice

reset hub and turned off for 30 seconds but still not working.

is there a direct number I can call off a non sky mobile?

Re: Broadband not working

RodW — Sun, 19 Oct 2025 00:35:27 GMT

Same problem here. Checker says all OK but no WiFi devices connected. There are devices connected, I can log into the hub and it is saying broadband is disconnected and showing several devices connected. But not talking to the outside world. So how can the checker know what's happening on the hub? It can't and its giving false info!

Can't find any way of reporting a problem.

Re: Broadband not working

Daniel0210 — Sun, 19 Oct 2025 04:11:58 GMT

Not sure it would apply at a weekend but when there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

Otherwise you can use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

wfh: Remember Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

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Broadband not working

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