topic Re: Mariusz in Broadband

Mariusz

Ma66 — Sat, 18 Oct 2025 15:42:10 GMT

I have a new hub for fiber optic internet, I have it connected and it only lights green when I turn it on and Wi-Fi is on, I have no internet, everything is checked, what should I do?

Re: Mariusz

caesarome — Sat, 18 Oct 2025 15:55:50 GMT

@Ma66

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Mariusz

Ma66 — Sat, 18 Oct 2025 16:05:44 GMT

the point is that everything is ok, the test is green, but I don't have the internet

Re: Mariusz

caesarome — Sat, 18 Oct 2025 16:10:40 GMT

@caesarome wrote:

If this is of no help give Sky a call to report it to them.