No internet

Pringle+Sky — Sat, 18 Oct 2025 15:35:03 GMT

Internet been down for 2 days. Run all the test and rebooted hub multiple times. Cable from open reach flashing orange on hub and only power light on the hub on the front. Hub constantly reboots itself.

Re: No internet

Daniel0210 — Sat, 18 Oct 2025 15:40:33 GMT

@Pringle+Sky
Use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic No internet in Broadband

No internet

Re: No internet