https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5118932#M525832 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3456123">@Tanyalout</a>&nbsp; You're only asking oither customers what's going on, it's likely an outage.</P> <P>&nbsp;</P> <P>First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 18 Oct 2025 13:15:17 GMT GD1 2025-10-18T13:15:17Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5118927#M525830 There is no WiFi in our home the checker says there is a problem with your broadband but when I run the check it says there is no problem with the WiFi? What is going on? Sat, 18 Oct 2025 13:12:51 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5118927#M525830 Tanyalout 2025-10-18T13:12:51Z https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5118932#M525832 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3456123">@Tanyalout</a>&nbsp; You're only asking oither customers what's going on, it's likely an outage.</P> <P>&nbsp;</P> <P>First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 18 Oct 2025 13:15:17 GMT https://helpforum.sky.com/t5/Broadband/No-wifi/m-p/5118932#M525832 GD1 2025-10-18T13:15:17Z