https://helpforum.sky.com/t5/Broadband/Router-problem/m-p/5118668#M525726 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4508879">@LongBank</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> <HR /> <P>&nbsp;</P> Sat, 18 Oct 2025 09:12:15 GMT caesarome 2025-10-18T09:12:15Z https://helpforum.sky.com/t5/Broadband/Router-problem/m-p/5118653#M525723 <P>We have had no wi fi for 24 hours. We have tried unplugging the router several times and it won't reset. The router lights are displaying when plugged in. However we are still unable to get the router to reset. All plugs have been checked and seem to be working.&nbsp;</P> Sat, 18 Oct 2025 08:59:52 GMT https://helpforum.sky.com/t5/Broadband/Router-problem/m-p/5118653#M525723 LongBank 2025-10-18T08:59:52Z https://helpforum.sky.com/t5/Broadband/Router-problem/m-p/5118668#M525726 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4508879">@LongBank</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> <HR /> <P>&nbsp;</P> Sat, 18 Oct 2025 09:12:15 GMT https://helpforum.sky.com/t5/Broadband/Router-problem/m-p/5118668#M525726 caesarome 2025-10-18T09:12:15Z