topic Delayed installation in Broadband

Delayed installation

Lk21 — Fri, 17 Oct 2025 15:22:05 GMT

I ordered full fibre in June. I'm still waiting for installation. Delay after delay. Hours spent to complain on call centre and emails.
getting nowhere. Just given the next appointment date which no doubt will be cancelled. Emailed today it no longer a valid account. The one off sky app is useless too

Anyone have a number or email address that is direct and not an hour on the phone to a useless call handler ?

Re: Delayed installation

caesarome — Fri, 17 Oct 2025 15:45:03 GMT

There is no direct number and Sky doesn't use an email address that we can use to contact them by so you could fill in this form to register a complaint as they should then try and contact you about this:

https://www.sky.com/help/complaints

Re: Delayed installation

TimmyBGood — Fri, 17 Oct 2025 16:51:12 GMT

@Lk21

If it's in the UK, putting the address into the BT Wholesale Availability Checker might indicate a reason for the delay.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.