https://helpforum.sky.com/t5/Broadband/Broadband-connectivity-issue-OL13/m-p/5118000#M525583 <P>We have no connection are there any known faults in OL13 area?</P> Fri, 17 Oct 2025 11:52:31 GMT Claire- 2025-10-17T11:52:31Z https://helpforum.sky.com/t5/Broadband/Broadband-connectivity-issue-OL13/m-p/5118000#M525583 <P>We have no connection are there any known faults in OL13 area?</P> Fri, 17 Oct 2025 11:52:31 GMT https://helpforum.sky.com/t5/Broadband/Broadband-connectivity-issue-OL13/m-p/5118000#M525583 Claire- 2025-10-17T11:52:31Z https://helpforum.sky.com/t5/Broadband/Broadband-connectivity-issue-OL13/m-p/5118001#M525584 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4508078">@Claire-</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 17 Oct 2025 11:55:27 GMT https://helpforum.sky.com/t5/Broadband/Broadband-connectivity-issue-OL13/m-p/5118001#M525584 GD1 2025-10-17T11:55:27Z