https://helpforum.sky.com/t5/Broadband/Max-pod/m-p/5117872#M525541 <P>Hi Jim,</P><P>&nbsp;</P><P>I know this is not customer service. I have contacted them several times and still not fixed. Customer service is terrible!</P> Fri, 17 Oct 2025 09:30:27 GMT MattyIrv1988 2025-10-17T09:30:27Z https://helpforum.sky.com/t5/Broadband/Max-pod/m-p/5112806#M524219 <P>Shocking service, no one knows how to fix. Unable to connect max pod when trying to activate it's shows unable to as max hub not activated despite the hub working and being active.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000031655.png" style="width: 864px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113800i388F0031961AAECF/image-size/medium?v=v2&amp;px=400" role="button" title="1000031655.png" alt="1000031655.png" /></span></P><P> </P> Fri, 10 Oct 2025 20:08:08 GMT https://helpforum.sky.com/t5/Broadband/Max-pod/m-p/5112806#M524219 MattyIrv1988 2025-10-10T20:08:08Z https://helpforum.sky.com/t5/Broadband/Max-pod/m-p/5112816#M524225 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4266155">@MattyIrv1988</a>&nbsp;That is going to be a sky call and a sky fix, the Forum is NOT sky Cust Service does sound like an account/hub/pod mismatch for all!</P> Fri, 10 Oct 2025 20:26:31 GMT https://helpforum.sky.com/t5/Broadband/Max-pod/m-p/5112816#M524225 JimM1 2025-10-10T20:26:31Z https://helpforum.sky.com/t5/Broadband/Max-pod/m-p/5117872#M525541 <P>Hi Jim,</P><P>&nbsp;</P><P>I know this is not customer service. I have contacted them several times and still not fixed. Customer service is terrible!</P> Fri, 17 Oct 2025 09:30:27 GMT https://helpforum.sky.com/t5/Broadband/Max-pod/m-p/5117872#M525541 MattyIrv1988 2025-10-17T09:30:27Z