https://helpforum.sky.com/t5/Broadband/NO-BROADBAND-AGAIN/m-p/5117865#M525536 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/543668">@Brenda+hammett</a>&nbsp;</P> <P>Are you other devices working and showing as connected to your Wi-Fi connection, if so try rebooting your Sky Stream box.</P> <P>&nbsp;</P> <P>If they are also down then the&nbsp;<SPAN>&nbsp;first thing to check is this link to see if there are any outages in your area:</SPAN></P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 17 Oct 2025 09:24:27 GMT caesarome 2025-10-17T09:24:27Z https://helpforum.sky.com/t5/Broadband/NO-BROADBAND-AGAIN/m-p/5117860#M525533 My sky app says there are no issues with the signal,my sky stream on the other hand has a big blue screen which say NO INTERNET CONNECTION!!!!!! Fri, 17 Oct 2025 09:22:50 GMT https://helpforum.sky.com/t5/Broadband/NO-BROADBAND-AGAIN/m-p/5117860#M525533 Brenda+hammett 2025-10-17T09:22:50Z https://helpforum.sky.com/t5/Broadband/NO-BROADBAND-AGAIN/m-p/5117865#M525536 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/543668">@Brenda+hammett</a>&nbsp;</P> <P>Are you other devices working and showing as connected to your Wi-Fi connection, if so try rebooting your Sky Stream box.</P> <P>&nbsp;</P> <P>If they are also down then the&nbsp;<SPAN>&nbsp;first thing to check is this link to see if there are any outages in your area:</SPAN></P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 17 Oct 2025 09:24:27 GMT https://helpforum.sky.com/t5/Broadband/NO-BROADBAND-AGAIN/m-p/5117865#M525536 caesarome 2025-10-17T09:24:27Z