topic Re: Broadband not working in Broadband

Broadband not working

Tien1 — Fri, 17 Oct 2025 09:16:32 GMT

I can connect to wifi but cannot connect to the internet

Re: Broadband not working

caesarome — Fri, 17 Oct 2025 09:21:29 GMT

@Tien1

What's is happening when you try to connect a device to your Wi-Fi connection ?

Re: Broadband not working

Tien1 — Fri, 17 Oct 2025 09:32:11 GMT

I can connect to wifi from any device but any attempt to connect to the internet fails

Re: Broadband not working

Tien1 — Fri, 17 Oct 2025 10:04:17 GMT

There is an outage in my area.
Openreach needs to fix it.

Re: Broadband not working

Daniel0210 — Fri, 17 Oct 2025 10:35:01 GMT

@Tien1 wrote:

There is an outage in my area.
Openreach needs to fix it.

@Tien1

In that case Openreach are aware of it. Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.