https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5117727#M525500 <P><SPAN>When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.</SPAN></P> <P><SPAN><BR />If it's not use&nbsp;this link to check to see if there are any broadband issues or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.</SPAN></P> Fri, 17 Oct 2025 05:03:11 GMT Daniel0210 2025-10-17T05:03:11Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5117691#M525483 I checked my broadband checker on sky its days its fine no its not as I have green,red, green and red Fri, 17 Oct 2025 01:58:19 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5117691#M525483 Somey56 2025-10-17T01:58:19Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5117692#M525484 <P>Yip exactly the same here</P> Fri, 17 Oct 2025 02:16:04 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5117692#M525484 Cad 2025-10-17T02:16:04Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5117693#M525485 Mines also been down. App says its fine. But All devices arent connected. Fri, 17 Oct 2025 02:16:09 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5117693#M525485 Mark+MunroMacSwan 2025-10-17T02:16:09Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5117700#M525491 Same here.... Keeps dropping connection..... Full fibre here Fri, 17 Oct 2025 03:02:46 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5117700#M525491 Grim81 2025-10-17T03:02:46Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5117701#M525492 <P>Mine also down&nbsp;</P> Fri, 17 Oct 2025 03:07:05 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5117701#M525492 Nuala08 2025-10-17T03:07:05Z https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5117727#M525500 <P><SPAN>When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.</SPAN></P> <P><SPAN><BR />If it's not use&nbsp;this link to check to see if there are any broadband issues or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.</SPAN></P> Fri, 17 Oct 2025 05:03:11 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/5117727#M525500 Daniel0210 2025-10-17T05:03:11Z