topic Re: Apps not working eg Netflix Disney in Broadband

Apps not working eg Netflix Disney

LouiseM2 — Wed, 15 Oct 2025 19:36:46 GMT

Error code NW -2-5 for Netflix and time out on Disney apps won't work on smart tv either same error, have only recently got new router from sky for broadband can't download any catch up tv programmes either just says 0% downloaded have reset everything and done full factory reset on sky q box incase it was the box

Re: Apps not working eg Netflix Disney

JimM1 — Wed, 15 Oct 2025 19:47:08 GMT

@LouiseM2

TV apps

If you're seeing an on screen error message on the Netflix or BBC iPlayer apps, head to the Netflix or BBC help centres.

Re: Apps not working eg Netflix Disney

DomCoop7 — Thu, 16 Oct 2025 18:40:33 GMT

Did you get it fixed? I have had same problem as have others, but it's not constant - sometimes it comes back on. My British Gas Hive doesn't connect at all though. Rung Sky and got no joy so far, just tried to sell me an upgrade (which obviously I am not going to pay for!)