https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5117359#M525391 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4507318">@Michelleshaw</a>&nbsp;</P> <P>I don't know what you have done so firstly try rebooting the hub at the mains, then wait 5 minutes after powering it back up to see if everything is working, if it isn't then try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 16 Oct 2025 15:30:33 GMT caesarome 2025-10-16T15:30:33Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5117355#M525388 My Internet box isn't working but when I check online it says it is, my im not getting any Internet so I can't use my tv either Thu, 16 Oct 2025 15:25:09 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5117355#M525388 Michelleshaw 2025-10-16T15:25:09Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5117359#M525391 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4507318">@Michelleshaw</a>&nbsp;</P> <P>I don't know what you have done so firstly try rebooting the hub at the mains, then wait 5 minutes after powering it back up to see if everything is working, if it isn't then try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 16 Oct 2025 15:30:33 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/5117359#M525391 caesarome 2025-10-16T15:30:33Z