https://helpforum.sky.com/t5/Broadband/Sky-Max-Pod-replacement-when-not-working/m-p/5117343#M525387 <P>Our broadband crashed in mid September, dropping from 60 to 20 Mb/s.</P><P>After endless calls for a month, we are now back above 50 Mb/s...however...</P><P>the Sky Max Pod has stopped working and there is very poor WiFi.</P><P>There is no facility to return the dead Pod to get a replacement...or is there?</P> Thu, 16 Oct 2025 15:13:50 GMT GTIMB 2025-10-16T15:13:50Z https://helpforum.sky.com/t5/Broadband/Sky-Max-Pod-replacement-when-not-working/m-p/5117343#M525387 <P>Our broadband crashed in mid September, dropping from 60 to 20 Mb/s.</P><P>After endless calls for a month, we are now back above 50 Mb/s...however...</P><P>the Sky Max Pod has stopped working and there is very poor WiFi.</P><P>There is no facility to return the dead Pod to get a replacement...or is there?</P> Thu, 16 Oct 2025 15:13:50 GMT https://helpforum.sky.com/t5/Broadband/Sky-Max-Pod-replacement-when-not-working/m-p/5117343#M525387 GTIMB 2025-10-16T15:13:50Z https://helpforum.sky.com/t5/Broadband/Sky-Max-Pod-replacement-when-not-working/m-p/5118193#M525639 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3796183">@GTIMB</a>&nbsp;</P> <P>You would need to run through the online troubleshooting for it. When you are unable to fix it there should be an option to order a replacement</P> Fri, 17 Oct 2025 15:10:44 GMT https://helpforum.sky.com/t5/Broadband/Sky-Max-Pod-replacement-when-not-working/m-p/5118193#M525639 jamesn123 2025-10-17T15:10:44Z