https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5117237#M525360 <P>First, you need to check if you have a live broadband connection to your router:</P><P>—</P><P>Openreach FTTP ONT modem:<BR /><A href="https://www.bt.com/help/landline/lights-on-the-openreach-modem" target="_blank">https://www.bt.com/help/landline/lights-on-the-openreach-modem</A></P><P>The Nokia modem is the latest openreach ONT.</P><P>&nbsp;</P><P>Cityfibre FTTP ONT modem:<BR /><A href="https://freeola.com/support/cityfibre-ont.html" target="_blank">https://freeola.com/support/cityfibre-ont.html</A></P><P>&nbsp;</P><P>—</P><P>Then check if your router is working:</P><P><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>—</P><P>&nbsp;</P><P>Then check the sky service:</P><P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P><A href="https://www.sky.com/servicechecker/broadband" target="_blank">https://www.sky.com/servicechecker/broadband</A></P><P><A href="https://www.sky.com/servicechecker/broadband/checks" target="_blank">https://www.sky.com/servicechecker/broadband/checks</A></P><P><A href="https://www.sky.com/servicechecker/wifi/checks" target="_blank">https://www.sky.com/servicechecker/wifi/checks</A> (don’t need to do if you have turned wifi off e.g. to use your own mesh system)</P><P>—</P><P>&nbsp;</P><P>Then with this info call sky</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 16 Oct 2025 13:54:40 GMT aac74 2025-10-16T13:54:40Z https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5117199#M525357 <P>For the past week my WiFi goes off at least 10 times a day. I have re booted it, disconnected it took all the leads out to try and solve the problem but it still keeps happening .help please</P> Thu, 16 Oct 2025 13:16:40 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5117199#M525357 JCB23skycom 2025-10-16T13:16:40Z https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5117237#M525360 <P>First, you need to check if you have a live broadband connection to your router:</P><P>—</P><P>Openreach FTTP ONT modem:<BR /><A href="https://www.bt.com/help/landline/lights-on-the-openreach-modem" target="_blank">https://www.bt.com/help/landline/lights-on-the-openreach-modem</A></P><P>The Nokia modem is the latest openreach ONT.</P><P>&nbsp;</P><P>Cityfibre FTTP ONT modem:<BR /><A href="https://freeola.com/support/cityfibre-ont.html" target="_blank">https://freeola.com/support/cityfibre-ont.html</A></P><P>&nbsp;</P><P>—</P><P>Then check if your router is working:</P><P><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>—</P><P>&nbsp;</P><P>Then check the sky service:</P><P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P><A href="https://www.sky.com/servicechecker/broadband" target="_blank">https://www.sky.com/servicechecker/broadband</A></P><P><A href="https://www.sky.com/servicechecker/broadband/checks" target="_blank">https://www.sky.com/servicechecker/broadband/checks</A></P><P><A href="https://www.sky.com/servicechecker/wifi/checks" target="_blank">https://www.sky.com/servicechecker/wifi/checks</A> (don’t need to do if you have turned wifi off e.g. to use your own mesh system)</P><P>—</P><P>&nbsp;</P><P>Then with this info call sky</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 16 Oct 2025 13:54:40 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5117237#M525360 aac74 2025-10-16T13:54:40Z