topic Re: Gigafast+ Hub Delivery Times in Broadband

Gigafast+ Hub Delivery Times

RD971 — Thu, 16 Oct 2025 11:50:58 GMT

Hello,

After some delay, CityFibre finally connected my building and I was able to order a much upgraded fiber broadband from Sky.

The CityFibre installation is due on the 22nd October in less than a week, but the Gigafast hub has not yet been dispatched.

From experience, is it normal for Sky to send the hub at the last minute ? Or should I contact them at this point ?

Many thanks

Waveman — Thu, 16 Oct 2025 11:53:13 GMT

They sent my hub out 3 days before activation date. Royal Mail 48.

TimmyBGood — Thu, 16 Oct 2025 14:44:32 GMT

@RD971 wrote:

From experience, is it normal for Sky to send the hub at the last minute ?

Despatch is typically timed for arrival about three days before the scheduled activation date.