topic Re: No connection in Broadband

No connection

Chris9871 — Tue, 14 Oct 2025 16:35:32 GMT

Service checker is saying everything looks fine. All green lights are on the router everything connected and set up properly but we cannot connect to the WiFi. I paid my overdue bill last night and normally it's automatically comes on straight after??

Re: No connection

caesarome — Tue, 14 Oct 2025 17:06:25 GMT

@Chris9871

As well as paying the bill have you also setup your payment method again , if so try running the line test here to see if any faults are found:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No connection

Chris9871 — Wed, 15 Oct 2025 16:24:02 GMT

Hi I've tried all this and still cannot connect

is there anybody I can sctuallly speak to instead of getting referred back to service tracker everytime

im running out of data and need the WiFi back up and running asap

Re: No connection

jamesn123 — Wed, 15 Oct 2025 16:33:00 GMT

Hi @Chris9871

You can try calling Sky on the 03 number listed at the bottom of https://www.sky.com/help under the 'Need more help?' banner