https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5116464#M525143 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4363405">@Joe180</a>&nbsp;</P> <P>Have you tried running the line test on the My Sky app?</P> Wed, 15 Oct 2025 16:00:24 GMT jamesn123 2025-10-15T16:00:24Z https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5116364#M525114 <P>My WiFi is currently showing all green dots however there is no connection and the wifi is not working&nbsp;</P> Wed, 15 Oct 2025 14:05:53 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5116364#M525114 Joe180 2025-10-15T14:05:53Z https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5116420#M525127 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4363405">@Joe180</a>&nbsp;Switch off the sky hub for at least 1 hr and see what happens on restart, link to the lights below.</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Wed, 15 Oct 2025 15:19:19 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5116420#M525127 JimM1 2025-10-15T15:19:19Z https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5116464#M525143 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4363405">@Joe180</a>&nbsp;</P> <P>Have you tried running the line test on the My Sky app?</P> Wed, 15 Oct 2025 16:00:24 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues/m-p/5116464#M525143 jamesn123 2025-10-15T16:00:24Z