Internet keeps dropping

Zoe7722 — Wed, 15 Oct 2025 09:35:55 GMT

Internet keeps dropping and no connection tests have been run and says issue at first and then run again and says no issues but still no internet. Happens to often now. Both work from home it's a nightmare. Was told it was the router previously and sent new router and a month later issue happens again

Re: Internet keeps dropping

Daniel0210 — Wed, 15 Oct 2025 09:40:36 GMT

@Zoe7722
Use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Internet keeps dropping in Broadband

Internet keeps dropping

Re: Internet keeps dropping