https://helpforum.sky.com/t5/Broadband/No-Wifi/m-p/5115989#M525030 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1260286">@Testbay</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 15 Oct 2025 04:40:03 GMT caesarome 2025-10-15T04:40:03Z https://helpforum.sky.com/t5/Broadband/No-Wifi/m-p/5115985#M525029 My hub is indicating all the four green lights but no device can connect to WiFi, when setting up the result is saying connection failed Wed, 15 Oct 2025 04:24:52 GMT https://helpforum.sky.com/t5/Broadband/No-Wifi/m-p/5115985#M525029 Testbay 2025-10-15T04:24:52Z https://helpforum.sky.com/t5/Broadband/No-Wifi/m-p/5115989#M525030 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1260286">@Testbay</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 15 Oct 2025 04:40:03 GMT https://helpforum.sky.com/t5/Broadband/No-Wifi/m-p/5115989#M525030 caesarome 2025-10-15T04:40:03Z