topic Re: Broadband stilll not working in Broadband

Broadband stilll not working

Alex531 — Tue, 14 Oct 2025 20:39:49 GMT

The WiFi is still intermittent even after your team have been out to look at it. Theee is significant lag. We are unable to have wven a single teams call. Could you connect us to the fibre service provider in our road called toob. We know this works and cannot continue like this.

Re: Broadband stilll not working

caesarome — Tue, 14 Oct 2025 20:45:30 GMT

Sorry @Alex531 but you are only talking to other customers here and not Sky support so to talk to them you will need to call them.

Re: Broadband stilll not working

JimM1 — Tue, 14 Oct 2025 20:59:54 GMT

@Alex531 You need to apply to toob direct, they will take over and all you have to do is pay the early exit fee that sky will want from you!

Sky use only OR Openreach and CF CityFibre to supply broadband! Link below will explain it!

Charges for ending your Sky contract early | Sky Help | Sky.com | Sky Help | Sky.com

Re: Broadband stilll not working

Alex531 — Tue, 14 Oct 2025 22:07:10 GMT

not sure why you think i should pay an exit fee for faulty service can you explain please.

Re: Broadband stilll not working

Daniel0210 — Wed, 15 Oct 2025 04:03:41 GMT

@Alex531
You haven't said if you've still given them the opportunity to fix it.

If you cancel before your contract ends (minimum term), you might have to pay an early termination charge (Sky will notify you if you do and how much they’ll charge).