topic Without broadband for one week today- no comms in Broadband

Without broadband for one week today- no comms

Mosie — Tue, 14 Oct 2025 19:10:57 GMT

I have not had my sky tv or. Broadband for one week- as of today!
No more updates - apart form the week old message that it should be resolved in 48 hours. I can not get to speak to a human. I have tried in many ways- hours of attempts. Massive impact on my ability to work.
how can we get updates? Thanks

Re: Without broadband for one week today- no comms

caesarome — Tue, 14 Oct 2025 19:20:33 GMT

@Mosie wrote:

No more updates - apart form the week old message that it should be resolved in 48 hours.

Is that what is shown here:

https://www.sky.com/servicechecker

You should qualify for compensation credit due to this:

https://www.sky.com/help/articles/auto-compensation

Re: Without broadband for one week today- no comms

Daniel0210 — Tue, 14 Oct 2025 19:47:59 GMT

@Mosie wrote:

I have not had my sky tv or. Broadband for one week- as of today!
No more updates - apart form the week old message that it should be resolved in 48 hours.

Sky usually quote 2 WORKING DAYS as a potential fix time as this is the service level agreement in the UK between ISPs and Openreach for fixing a fault. Openreach claim to be successful within that timeframe in up to 85% of cases.

Massive impact on my ability to work

Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.