topic App says WiFi ok but there’s no internet in Broadband

App says WiFi ok but there’s no internet

Hardeep3 — Tue, 14 Oct 2025 17:13:18 GMT

Once every 4 months broadband connected devices via WiFi and Ethernet show no connection but sky app says everything is fine but no devices are working with Internet Ethernet or WiFi

Re: App says WiFi ok but there’s no internet

caesarome — Tue, 14 Oct 2025 17:31:25 GMT

@Hardeep3

Try a reboot of your broadband hub at the mains.

If that doesn't fix it then try running the line test here to see if any faults are found:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: App says WiFi ok but there’s no internet

JimM1 — Tue, 14 Oct 2025 18:52:09 GMT

@Hardeep3 Doing well with a 4 month cycle!

Re: App says WiFi ok but there’s no internet

Hardeep3 — Tue, 14 Oct 2025 18:59:38 GMT

So internet is working fine but none of the devices work