topic Re: Message when trying to access Apps in Broadband

Message when trying to access Apps

John+AC+Smith — Sun, 12 Oct 2025 09:52:45 GMT

Message says:

"it looks like you do not have an internet connection"

We've gone through all the recommended testing and just ground in circles.

House WiFi is working for phones etc.

Also, multi room hasn't been working for a long time. We don't know why. Really want an engineer to come out and sort it all for us now (we're not young!!) even if we have to pay.

Re: Message when trying to access Apps

JimM1 — Sun, 12 Oct 2025 10:05:49 GMT

@John+AC+Smith It may just be easier for you to give sky a call and organise what you require, the Forum is cust - cust help but it does take interaction both ways!

Re: Message when trying to access Apps

MightyQuinn — Sun, 12 Oct 2025 10:07:31 GMT

Hi @John+AC+Smith I would start by rebooting your broadband router to refresh its DNS. It doesn't matter if it is working for your phones etc. If you are looking for an engineer, I'm afraid that you will have to contact Sky, or perhaps a local technical handyman.

Re: Message when trying to access Apps

Daniel0210 — Sun, 12 Oct 2025 10:12:54 GMT

Also, multi room hasn't been working for a long time. We don't know why. Really want an engineer to come out and sort it all for us now (we're not young!!) even if we have to pay.

@John+AC+Smith

Putting aside the broadband issue for a moment, do you have Sky+ or Sky Q?

You mention Multiroom ~ that is a tern used for extra boxes via Sky+. Sky no longer support Sky+ so if that's what you have you'll need to seek help from a local independent satellite company at your own expense.

Multiscreen is a term used for Sky Q which is still supported by Sky.

Re: Message when trying to access Apps

John+AC+Smith — Sun, 12 Oct 2025 10:14:12 GMT

I think we have Multiscreen with Sky Q - just shows the extent of our ignorance on this whole subject 🤦🏻‍♀️😆

Re: Message when trying to access Apps

Daniel0210 — Sun, 12 Oct 2025 10:18:51 GMT

@John+AC+Smith

It would have been better had you posted the mini box issue separately on the Sky Q board but now we're here - how is it not working?

Re: Message when trying to access Apps

John+AC+Smith — Tue, 14 Oct 2025 14:58:51 GMT

All sorted now, many thanks guys. An engineer came out and showed us that our box memory was 98% full. Lots of recorded programmes now deleted, several software updates and all good again 🙃

Re: Message when trying to access Apps

JimM1 — Tue, 14 Oct 2025 15:06:30 GMT

@John+AC+Smith There you go, it's always something that you never think about, no space left to do anything so it did it's get stuffed and we are not telling you why, great you got it sorted!😶👍