Creating a new account for an address

LoriDxon — Tue, 14 Oct 2025 14:47:52 GMT

I am trying to set up broadband but as I am going through I get a message saying "Looks like we found an account associated with your address. Please enter the valid email address linked to the account in order to continue with your order". I am assuming a previous owner had a sky account. Obviously I don't know the previous tenant and therefore I don't know the email address. I tried phoning the number the error provided but it said my phone number is not connected to an account. I can't make an account, therefore my phone number cannot possibly be connected to one. Someone please let me know how to sort this?

Re: Creating a new account for an address

SKY1992bf — Tue, 14 Oct 2025 14:52:21 GMT

@LoriDxon If there is indeed an account from a previous tenant still active at the address then there is nothing you or sky can do until the previous owner either cancels or transfers out their account

topic Creating a new account for an address in Broadband

Creating a new account for an address

Re: Creating a new account for an address