https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5115246#M524846 <P>Suddenly internet stopped.&nbsp;<BR /><BR /></P><P>internet green light is off on my box. Power and WiFi light is on green and voice light is amber.&nbsp;</P> Tue, 14 Oct 2025 09:01:36 GMT Louis30 2025-10-14T09:01:36Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5115246#M524846 <P>Suddenly internet stopped.&nbsp;<BR /><BR /></P><P>internet green light is off on my box. Power and WiFi light is on green and voice light is amber.&nbsp;</P> Tue, 14 Oct 2025 09:01:36 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5115246#M524846 Louis30 2025-10-14T09:01:36Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5115254#M524848 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504845">@Louis30</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 14 Oct 2025 09:09:22 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5115254#M524848 caesarome 2025-10-14T09:09:22Z