topic Re: Slow broadband in Broadband

Slow broadband

Brian1969 — Mon, 13 Oct 2025 22:02:01 GMT

Only getting 30 speed in 2 rooms upstairs

Re: Slow broadband

Brian1969 — Mon, 13 Oct 2025 22:02:42 GMT

Can you send me a booster please

thank you

Re: Slow broadband

JimM1 — Mon, 13 Oct 2025 22:10:26 GMT

@Brian1969 What speed package are you on! You are already above so NO you will not get!

https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

Re: Slow broadband

Brian1969 — Tue, 14 Oct 2025 05:27:38 GMT

I'm on Full Fibre 150 and getting 30 in 2 rooms so I'm not getting what I'm paying for

Re: Slow broadband

Chrisee — Tue, 14 Oct 2025 06:13:39 GMT

@Brian1969 your broadband contract defines a speed to the hub not to your devices. This is a common misconception but given WiFi speeds in your home drpend on the lsyout and type of construction these are outside Sky's direct control.

Sky will sell you an add-on called Sky WiFi Max which does have a minimum speed guarantee but thst is 25Mb/s in every room as explained here https://www.sky.com/help/articles/sky-wifi-max if you buy that package Sky are unlikely to decline to send you a pod booster if you ask for one due to "slow speeds" upstairs if you ask for a second pod an engineer comes out to check coversge before they agree to send one.