My Internet isn't working

LaynieWilkes — Tue, 14 Oct 2025 02:08:04 GMT

My Internet has stopped working. All my lights are green on my little box, but my house has no Internet. I have switched the hub off and on again, but this did not resolve anything. I ran the "check my Internet" but that said no issues

Re: My Internet isn't working

Daniel0210 — Tue, 14 Oct 2025 04:36:20 GMT

@LaynieWilkes

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.

If it's not, use this link to check to see if there are any broadband issues or outages nearby.

https://www.sky.com/servicechecker

This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn't necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

If there aren't any then try running the line test here https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test.

If you get amber or red you need to follow the on-screen instructions.

If you're still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it's still working.

This link providers information about the coloured lights on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Re: My Internet isn't working in Broadband

My Internet isn't working

Re: My Internet isn't working