topic Re: No internet in Broadband

No internet

Gaynor16 — Mon, 13 Oct 2025 19:27:48 GMT

I am in the pe4 area have not had internet since Sunday morning i was told there was an outage after chasing up 5 times was told at 5pm the outage was clear but still no internet i asked for an engineer but have been told the 29th so two more weeks without internet i work from home in an energency roll but it makes no difference to them has anyone else had this problem

Re: No internet

caesarome — Mon, 13 Oct 2025 19:29:40 GMT

@Gaynor16

The first thing to check is this link to see if there are still any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No internet

Gaynor16 — Mon, 13 Oct 2025 19:44:03 GMT

Ive done everything my router has a constant orange light on ive spoken to sky so many times its disgusting service

Re: No internet

TimmyBGood — Mon, 13 Oct 2025 21:27:16 GMT

@Gaynor16 wrote:

i work from home in an energency roll but it makes no difference to them

That's correct: the use to which a domestic broadband connection is put makes no difference to the support level or response time from any ISP or the national network maintainer.

Critical services should be on business broadband with an automatic failover to cellular data, for which resilience an appropriately higher subscription would be charged.