topic Re: Sky broadband engineer did not arrive today in Broadband

Sky broadband engineer did not arrive today

JGilly — Mon, 13 Oct 2025 16:20:37 GMT

I had a sky engineer booked in today to install sky broadband. I was sent A LOT of reminders - texts and emails. We were in all day but no one arrived. Tracker app shows they are visiting now - they aren't. And it's not possible to speak to anyone.

Re: Sky broadband engineer did not arrive today

JimM1 — Mon, 13 Oct 2025 17:25:42 GMT

@JGilly The Engineer assigned can be delayed when the preceding job runs delayed for whatever reason but they do try to keep in contact if/when they can, and NOT all off the work is done at the home. But if delayed it will get cancelled and then expect a text from sky to re-schedule for another appointment, i just cannot be helped!

Re: Sky broadband engineer did not arrive today

caesarome — Mon, 13 Oct 2025 18:40:21 GMT

@JGilly

Some help here:

https://www.sky.com/help/articles/miss-app-ste