https://helpforum.sky.com/t5/Broadband/My-broadband-box-has-a-fault/m-p/5114935#M524755 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504464">@Joefenney82</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 13 Oct 2025 18:38:18 GMT caesarome 2025-10-13T18:38:18Z https://helpforum.sky.com/t5/Broadband/My-broadband-box-has-a-fault/m-p/5114912#M524746 <P>There seems to be a fault with my broadband box, it keeps turning it's self off and all the lights go out a part from the voice light</P> Mon, 13 Oct 2025 18:09:14 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-box-has-a-fault/m-p/5114912#M524746 Joefenney82 2025-10-13T18:09:14Z https://helpforum.sky.com/t5/Broadband/My-broadband-box-has-a-fault/m-p/5114935#M524755 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504464">@Joefenney82</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 13 Oct 2025 18:38:18 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-box-has-a-fault/m-p/5114935#M524755 caesarome 2025-10-13T18:38:18Z