topic Re: WiFi down in EX16 area in Broadband https://helpforum.sky.com/t5/Broadband/WiFi-down-in-EX16-area/m-p/5114932#M524753 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3849116">@Rands</a>&nbsp;</P> <P>As you have chacked for outages in your area now try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 13 Oct 2025 18:37:32 GMT caesarome 2025-10-13T18:37:32Z WiFi down in EX16 area https://helpforum.sky.com/t5/Broadband/WiFi-down-in-EX16-area/m-p/5114913#M524747 <P>Is anyone else unable to connect to wifi/broadband. The checker says it is fine but it is not and there is no option to report this from the app??</P> Mon, 13 Oct 2025 18:11:11 GMT https://helpforum.sky.com/t5/Broadband/WiFi-down-in-EX16-area/m-p/5114913#M524747 Rands 2025-10-13T18:11:11Z Re: WiFi down in EX16 area https://helpforum.sky.com/t5/Broadband/WiFi-down-in-EX16-area/m-p/5114932#M524753 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3849116">@Rands</a>&nbsp;</P> <P>As you have chacked for outages in your area now try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 13 Oct 2025 18:37:32 GMT https://helpforum.sky.com/t5/Broadband/WiFi-down-in-EX16-area/m-p/5114932#M524753 caesarome 2025-10-13T18:37:32Z