topic Re: Broadband issues in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5114931#M524752 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504468">@LaurenH9</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 13 Oct 2025 18:36:12 GMT caesarome 2025-10-13T18:36:12Z Broadband issues https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5114916#M524748 Hi. I've recently came back to sky broadband after leaving virgin. Since returning, my connection to the Internet drops out, my sons can't play theire games. I paid for better broadband but it seems to be worse Mon, 13 Oct 2025 18:10:54 GMT https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5114916#M524748 LaurenH9 2025-10-13T18:10:54Z Re: Broadband issues https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5114931#M524752 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504468">@LaurenH9</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 13 Oct 2025 18:36:12 GMT https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5114931#M524752 caesarome 2025-10-13T18:36:12Z