https://helpforum.sky.com/t5/Broadband/Router/m-p/5113772#M524488 <P>Hi our WiFi keeps glictching you've asked us via various reminders to swap to our 'new router'&nbsp; however we have never recieved a new/ updated one ....how do we get one sent out ?? As this is how becoming extremely&nbsp; frustrating, I have a disabled father living with us who relies on the WiFi and TV while we're at work during the day&nbsp;</P> Sun, 12 Oct 2025 10:05:02 GMT Lizbert1 2025-10-12T10:05:02Z https://helpforum.sky.com/t5/Broadband/Router/m-p/5113772#M524488 <P>Hi our WiFi keeps glictching you've asked us via various reminders to swap to our 'new router'&nbsp; however we have never recieved a new/ updated one ....how do we get one sent out ?? As this is how becoming extremely&nbsp; frustrating, I have a disabled father living with us who relies on the WiFi and TV while we're at work during the day&nbsp;</P> Sun, 12 Oct 2025 10:05:02 GMT https://helpforum.sky.com/t5/Broadband/Router/m-p/5113772#M524488 Lizbert1 2025-10-12T10:05:02Z https://helpforum.sky.com/t5/Broadband/Router/m-p/5113781#M524492 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4503019">@Lizbert1</a>&nbsp;<BR />l’m afraid you aren’t speaking to Sky Customer Services by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers. </P> <P>&nbsp;</P> <P>Which router do you currently have?&nbsp;<BR /><A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A>&nbsp;</P> Sun, 12 Oct 2025 10:15:43 GMT https://helpforum.sky.com/t5/Broadband/Router/m-p/5113781#M524492 Daniel0210 2025-10-12T10:15:43Z