topic Re: Parental controls/ schedule being deleted in Broadband

Parental controls/ schedule being deleted

Jannizle — Sun, 12 Oct 2025 06:51:09 GMT

Hello, my 14 year old has found a way to delete the schedules I put in place via parental controls in my Sky Max hub set up. He is doing this to pull all nighters on Minecraft (yes, serious addiction :/).. When it happened the night ght before, I changed my sky broadband password and added two factor authentication but he removed the achedule again last night. On his pc (now he finally gone to bed!) I can see one tab showing a 'Sky Gateway' login page. Another page I saw yesterday on there was showing him ligging in as 'admin'. Any ideas how he removing the schedule and how I might stop this, other than unplugging router please? 🙏🏼

Re: Parental controls/ schedule being deleted

JimM1 — Sun, 12 Oct 2025 08:46:41 GMT

@Jannizle Think you may be stuffed with that, do not use the Max, but if it is possible you need to change two passwords on the max hub, one is the ssid for the wireless, and the other is the admin password for the sky Hub itself, that will stop him getting to the hub to admin it and if he does get access physical he will be able to reset it all but you will know for sure, you will have to reset all the devices again to connect on the new ssid sky wireless name.

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

The link say's that you can do it so ""Change your hub admin password"" is what you are looking for!!!!