Sky disconnecting from Internet

Dizzy95 — Sat, 11 Oct 2025 20:14:45 GMT

My sky box keep restarting and disconnecting from the WiFi. It then looses all the recorded stuff on the box. Ligs us out everything etc. This happens at least once a week. Tonight the wifi has completely stopped working on my other devices.

Re: Sky disconnecting from Internet

caesarome — Sat, 11 Oct 2025 21:27:42 GMT

@Dizzy95 wrote:
Tonight the wifi has completely stopped working on my other devices.

@Dizzy95

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Re: Sky disconnecting from Internet in Broadband

Sky disconnecting from Internet

Re: Sky disconnecting from Internet